What are you doing to provide an effortless
customer experience while reducing operational costs?
Research and proven case studies show that well-done,
strategic automated technologies enable self-service
customers to get what they need effortlessly, freeing up
staff time for more complicated matters.
Most self-service IVR systems, RPAs, AI and other technologies function
on the things you can't see, such as user experience design, planning and
training. At MicroAutomation, we drive excellence on those hidden strengths
by focusing on people, technology, process and support.
Are you doing all you can to provide an excellent customer experience?
Take the MicroAutomation Challenge to find out.
Reduce customer effort even more with a digital deflection strategy. Find our more here.
Benefits for You and Your Customers
An efficient, easy-to-implement contact center solution can cut operational costs
while providing an effortless customer experience. Our fully automated solutions
can take up to 80% of the workload off an agent, and boost the efficiency
of agent-assisted calls.
Meanwhile, customers get the answers they need faster. Systems that anticipate
and automate responses save time, money and increase loyalty because they
provide an experience that makes customers feel valued.
Solutions That Work The First Time
We know what a headache it can be to connect incompatible systems without
the right support. Our configurable solutions seamlessly integrate into your
current systems. And our years of proven experience help us anticipate, plan,
manage and implement not just the technology itself, but the human aspect of
the solution as well - which includes training, documentation and ongoing support.
OmniEngage drives proactive and personalized experiences across all channels – phone, mobile, web, text, social, and agents. The premise of the Solution as a Service is simple, Reduce Customer Effort to drive loyalty as measured by retention, wallet share, and advocacy.