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What Must Your Proactive Customer Engagement Strategy Include?

Today’s average consumer has grown tired of simple notifications: A study by Harris Interactive shows that 87% of customers want to be contacted proactively.Proactive_Notification_System_Checklist.png

What does this mean for you?

It means that one-way communication is a dying practice, and two-way communication is the strategy of the future

Are You Ready for the Next Generation of Customer Communication?

Download our checklist - The Top 10 Features Your Proactive Notification System Needs to Have - to learn:

  • How to identify and anticipate customer issues
  • How engagement benefits drives customer loyalty
  • How proactive service reduces overall service costs

…and more. The ability for customers to “take action” when a call, text, email or Tweet is more powerful than ever. Download our checklist to learn valuable tips and tricks to improve key service metrics.