For more than 15 years, we have been a leading telephony systems integrator of Public Safety Answering Points (PSAPs) and emergency call center solutions for the U.S. Military, airports, local and federal (municipal and county) governments, both domestically and internationally. As a full-service integrator, we offer a wide range of public safety technology services including complete system design, end-to-end telephony integration, custom programming, and comprehensive customer support as part of their 911 solutions. We focus on providing an affordable upgrade path and transition to Next Generation solutions, based on NENA i3 specifications and industry best practices.
Along with our vendor partners’ solutions, we provide critical Computer Telephony Integration (CTI)-based E-911 and NG911 specific products that seamlessly integrate with all legacy and IP telephone switches. Our stable and proven CallCenter Millennium (CCM) E-911 product suite is continually updated with the latest tools for effective and flexible 911 call delivery and data access.
With our partner products, we provide the mechanism for applications to communicate across the 911 network for monitoring, supervision, and control of critical call-processing activity within an emergency call center. This includes a highly reliable client/server database capability for Automatic Location Identification (ANI/ALI) retrieval and other third party databases that are used to support the 911 system. Our ALI system, comprised of both a server and a desktop client display, integrates with virtually any telephone switching system or Computer Aided Dispatch (CAD) system, and provides NENA-compliant data formats.
The project lifecycle defined by our Work Statement specifies a critical set of performance milestones/activities that ensure a successful implementation. The lifecycle consists of 12 activities and 4 milestones denoted by an asterisk (*):
Once the system is live, our Customer Service and Support (CSS) organization is engaged to begin maintenance support for your solution. Most of our technical support operations are designed to be handled remotely, using specialized diagnostic tools that allow us to minimize downtime, maximize responsiveness and help keep your mission critical center operational. For those occasions when on-site support is required, our technicians will travel to your site to investigate, diagnose, and resolve any problems.
Our implementation process for DoD E-911 deployments has been designed to guide the Customer through the project workflow to ensure an effortless and successful deployment.
McConnell Air Force Base
Our state-of-the-art E-911 system:
and more. Download your copy on the right.
Watch our Omni911 demo to see how Omni911's features improve on-the-job efficiency. These features include:
…and so many more, all working to maximize call taker productivity and minimize response time. Watch our Omni911 demo now.