Your customers elected to work with you because of your quality products, great value, or compelling brand. Those same customers are likely to leave if you fail to deliver on customer service. How do you maintain the high level of customer engagement needed to keep your business thriving? The answer is cloud contact center technology provided by MicroAutomation that enables you to support customers across all self-service and agent channels including voice, text messaging, mobile, chat, social, and video.
"The MicroAutomation team did an amazing job during the project. Our partner was thrown a curve ball as they had to overcome the loss of key resources from our organization. The team at MicroAutomation was able to keep the project on track and the solution was completed on time and within budget. The selection of MicroAutomation for the cloud IVR was spot on. Both Voxeo and MicroAutomation were phenomenal partners to work with. The new solution offers significant improvements to the customer experience and lays a foundation from which we can continue to build a first class front-end for the contact center. I want to thank everyone for their hard work and dedication!"Joe Testa, Senior Director, Customer Care Operations, Academy Sports + Outdoors
Download our checklist - The Top 10 Features Your Proactive Notification System Needs to Have - to learn:
…and more. The ability for customers to “take action” when a call, text, email or Tweet is received is more powerful than ever. Download our checklist to learn how you can implement our tips and tricks to maintain customer loyalty.