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Black Box Network Services

Black Box Network Services MicroAutomation partnership
MicroAutomation and Black Box Network Services have partnered to provide call center technology to hospitals and Federal agencies and to advance the deployment of 911 systems in the DoD. Black Box Network Services' years of experience with telecommunications, networks, and IT security coupled with MicroAutomation's 25 years of experience in implementing reliable and innovative call center and emergency operations solutions allows the team to offer state-of-the-art solutions to Federal Agencies.  

CAPABILITIES

Black Box Network Services is a leading technology solutions provider dedicated to helping customers build, manage, optimize, and secure their IT infrastructure. They deliver high-value telecommunication products and services through its global presence and 3,500 team members.  Since 1976, Black Box Network Services has been a premier provider of communications and infrastructure solutions and has been committed to complying with the latest in industry standards such as the ISO 9001:2008, RoHS, WEE.

Similarly, MicroAutomation has developed highly redundant and robust call center and emergency operations solutions that have been certified by the Joint Interoperability Testing Center (JITC) of the US Department of Defense for Information Assurance (IA), Cybersecurity (CS), and Interoperability (IO) for federal agencies and the armed forces.  

Black Box Network Services and MicroAutomation offer cost-effective and state-of-the-art solutions designed to meet the demanding needs of hospitals, Federal agencies, and the Department of Defense.  

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TAKE ADVANTAGE OF NEXT GENERATION
911 FEATURES AND IMPROVE RESPONSE TIMES

Watch our Omni911 demo to see how Omni911's features improve on-the-job efficiency. These features include:

  • Flexible, scalable and customizable user interface
  • Integrated 911 technologies such as ALI, TDD, IRR and Mapping
  • Support for various communication types including voice, video, SMS, MMS and TDD
  • Integrated phone book allowing contacts to be sorted and segmented by user-defined properties
  • Integration with popular CAD and Mapping products
  • Support for legacy and Next Generation 911 environments

…and so many more, all working to maximize call taker productivity and minimize response time. Watch our Omni911 demo now.