The market for hosted Outbound Interactive Voice Response (IVR) services was expected to double from $213 million to $524 million between 2008 and 2013. This is due to the capabilities offered by IVR which include the ability to provide proactive customer service, deliver important notifications, expedite collections, and more.
However before you can expect Outbound IVR services to maximize your ROI, you must understand what it is and how it differs from other previously existing solutions.
…and more. Download our Best practices in Proactive Engagement whitepaper to learn how Outbound Interactive Voice Response (IVR) could benefit your organization through increased ROI.