As part of the Avaya suite of products, Avaya offers the Avaya Aura Contact Center and Avaya Aura Experience Portal (AAEP) that allows you as an Avaya customer to manage all of your contacts – email, chat, text messaging, instant messaging, and social media – the same way you manage your inbound and outbound voice interactions.
The Avaya Aura Contact Center is a complete multichannel contact center solution that matches callers with the most appropriate resource every time they reach out, giving agents the context, both real-time and historical, to deliver differentiated customer experiences. Expenses can be reduced through the seamless use of lower-cost channels and consistent delivery of a unified, efficient, and highly personalized experience that builds your brand and customer loyalty.
The Avaya Aura Experience Portal is a multichannel self-service application platform that allows your customers to engage via mobile, voice, video, email, or text message. Customer interactions can be designed and managed from a single platform.
Download our checklist - The Top 10 Features Your Proactive Notification System Needs to Have - to learn:
…and more. The ability for customers to “take action” when a call, text, email or Tweet is received is more powerful than ever. Download our checklist to learn how you can implement our tips and tricks to maintain customer loyalty.