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Aspect

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Our partnership with Aspect leverages the industry leading cloud for Interactive Voice Response (IVR) and Agent contact center software. The 100% uptime Service Level Agreement (SLA) and obsession with customer service aligns with our core principles. The cloud powers our OmniEngage solution.

Capabilities

  • Aspect operates the industry leading cloud infrastructure for customer service applications and we leverage that infrastructure to power our OmniEngage application suite.
  • OmniEngage is able to make X connections per year for a single company
  • On average, OmniEngage has a 56% connection growth 
  • OmniEngage has an the ability increase auatomation by 25%
  • We utilize the Aspect Customer Experience Portal for premise based Interative Voice Response (IVR) applications to provide personalized and intuitive self-service to our clients’ customers
  • Combined with our professional services, the Zipwire contact center suite provides an end to end agent solution to serve phone, social, text, mobile, chat, and email channels

RESOURCES

FEATURED BLOG POSTS

Product Briefs

Product Brief

OmniEngage - A Customer Engagement Solution

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Product Brief

Zipwire Cloud Contact Center

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Product Brief

Aspect AVP 14

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Product Brief

Aspect CXP 14.1

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ARE YOU READY FOR THE NEXT GENERATION OF CUSTOMER COMMUNICATION?

Download our checklist - The Top 10 Features Your Proactive Notification System Needs to Have - to learn:

  • How to identify and anticipate customer issues
  • How proactive customer engagement benefits your business
  • What your proactive customer engagement strategy needs to succeed

…and more. The ability for customers to “take action” when a call, text, email or Tweet is received is more powerful than ever. Download our checklist to learn how you can implement our tips and tricks to maintain customer loyalty.