Located in Centreville, Virginia, we are a leading developer and integrator of contact center technology and customer contact solutions for industries that include retail, hospitality, healthcare, insurance, energy & utilities, banking & finance, government and emergency services. We are always looking for talented team members who have a desire to grow their career and contribute to the success of our growing company.
Since 1991, we have provided solutions for notable customers such as the Hilton Worldwide, Comcast, Rapid Response, Noridian Healthcare, Washington Suburban Sanitation Commission, US Department of Treasury, Baltimore County 911, and the US Department of Defense.
For further information, we invite you to send your resume to firstname.lastname@example.org.
We are constantly looking to add to our team of software developers; you must bring a passion for your craft and a commitment to excellence. Our projects offer a wide variety of team roles and functions, and exposure to a range of creative development opportunities. Our development staff work closely with our technical subject matter experts in building and supporting applications our customers consider mission critical. Our projects include hosted solutions, mobile applications, omni-channel communications and complex systems integration. We develop some of our own applications and products, and develop solutions with and through other industry-leading products and technologies.
In this dynamic role, you will be our ‘face to the prospect’ in introducing the value we can bring to an interested potential new customer. Your primary responsibility will be to contact prospective customers (leads) resulting from marketing campaigns, partner referrals, tradeshow participation and other industry events, and manage the disposition of all sales leads and opportunities. We have an expanding list of strategic partnerships and participates in numerous industry events and trade shows. These very robust marketing and partner-centric initiatives generate significant customer interest for follow-on activity. You will be responsible for directly contacting the organization as a follow-up to this initial contact with us. You will determine the appropriate interest level, current situation, key decision makers and other qualifying information, then engage our sales and management team for the proper follow-on activities, and ultimately be responsible for the final disposition of the lead, including supporting winning the engagement.
We are looking for a skilled System Engineer to join our Customer Support Services team. This team is responsible for the management of all internal and external support, managing internal infrastructure, and designing, building and maintaining customer solutions. This System Engineer role will be exposed to a large and varied set of technologies and tools, but primary responsibilities will focus on implementing customer solutions, resolving issues with hardware and software failures, and administering all internal infrastructure. If you like learning new and emerging technologies with a fun and growing company this is the position for you!
We pride ourselves on its success in establishing long-term relationships with the customers it serves. This ‘trusted advisor’ role is valued by our customers as a means to bring new ideas and industry best practices to their competitive advantage. We are searching for a true consultative sales professional who can develop a deep understanding of our customers’ environments and organization, and relevant industry trends and innovations – and combine those into impactful new business opportunities. This individual sales position will have full access to our functional and technical subject matter experts in defining new initiatives for each of our strategic customers.
In this creative engineering role, you will report directly the Vice President of one of Practice areas. Your primary responsibility will be to assist/lead the development of technical architecture and solutions for our customers to support contact center specific solutions – including inbound and outbound Interactive Voice Response (IVR), multi-channel customer interaction, agent Computer Telephony Integration (CTI) enablement, and hosted and premise based architectures. We work closely with leading technology manufactures to provide integrated best practices-based solutions, with significant customer Return on Investment (ROI). As a critical part of the sales process, the successful candidate will possess not only the technical aptitude to do the above, but also the sales-oriented attitude to help win the deal. You will be responsible for directly engaging with the sales team and the customer to understand the relevant requirements, utilize your understanding of the relevant technical alternatives, assess advantages and disadvantages of each, and develop the recommended solution and technical architecture. Then, support the sales team in articulating the recommendation directly with the customer or in support of a proposal activity – for both new prospects, and existing customers.
In this critical role the successful candidate will have the responsibility for developing leads and closing new business with our OmniEngage hosted contact center products. This includes developing leads from initial point of contact to ultimate decision makers – both self-generated leads and from leads generated as a result of the company’s marketing strategies and partner relationships. For each qualified lead, it is expected that you will be able to develop a relevant value proposition, presentation of the company’s available solutions, and drive the opportunity to close. In order to be successful, you will need to effectively leverage the company’s technical resources, subject matter experts and Practice executives to bring the full capability of the company to bear. This is a sales hunter position with key performance metrics including prospect calls, qualified meetings and pipeline development.
We are looking for a creative, consultative, technically-savvy analyst to bridge the gap between our highly competent and deeply technical development team and our customers. Someone who can understand a customer’s business needs, draw from our technical staff and craft and articulate a viable business case and roadmap that is value-based and equally relevant to our customer’s business, financial and technology executives. A tall order to fill, but a rewarding opportunity for the right person.