Next Generation communications are here, and citizens in your communities are expecting to use the communication channels they use today (wireless, text messaging, video) to access emergency services. Emergency 911 services must keep up with the communication trends in order to provide the highest level of service to their communities.
MicroAutomation is uniquely positioned to assist PSAPs with transitioning to NG911. As a solution provider to the call center industry for 25 years, MicroAutomation has already deployed similar technologies to contact centers. Using our expertise in contact center technology, MicroAutomation’s NG911 solutions leverage the concepts and capabilities of contact centers for NG911. In addition, MicroAutomation serves on several of the National Emergency Number Association (NENA) working groups helping to define the standards for NG911.
Omni911 is a leading edge Public Safety Answering Point (PSAP) solution designed to meet the demands of Next Generation 911 (NG911). The solution combines advanced software design, cloud-ready architecture and NENA i3-standard technology into a complete PSAP solution that is able to support legacy environments today and NG911 environments in the future.
Migrating to Next Generation 911 is a daunting journey because it requires an upgrade of the Public Safety Answering Point (PSAP) and the carrier network to an Emergency Services IP Network (ESInet). Moreover, the standards for NG911 are still being defined, so solutions must be able to interface with legacy systems while seamlessly handling the advancements to come.
of emergency calls are from wireless phones
of PSAPs are still using 1970s technology for handling emergency calls
of phones accurately transmit location data in U.S. Communities
MicroAutomation offers a Department of Defense (DoD) JITC-certified E-911 and NG911 solution for Emergency Operation Centers (EOCs) and Public Safety Answering Points (PSAPs) for the U.S. military, airports, local (municipal and county) and federal governments, both domestically and internationally. As a full-service integrator, we offer a wide range of public safety technology services including complete system design, end-to-end telephony integration, custom programming, and comprehensive customer support as part of our 911 solutions. Our solutions are designed to integrate with your existing telephony infrastructure. We focus on providing an affordable upgrade path and transition to Next Generation solutions, based on NENA i3 specifications and industry best practices.
We have worked with MicroAutomation since 1999. In that time, they fulfilled every requirement, hit every deadine, and their implemented solution has had no downtime, ever.
Ray Windisch, 9-1-1 MIS Coordinator, Baltimore County, MD 9-1-1
MicroAutomation’s 911 solutions are ideally suited for campus environments where Next Generation 911 features are desired and required to support a rapidly changing telecommunications environment. Our solutions enhance the flexibility of campus emergency operations through adherence to NENA i3 open standards and commitment to multi-vendor interoperability. Our public safety technology solutions allow you to choose the hardware platform (PC workstations, tablets, mobile devices, etc.) and the applications (Computer Aided Dispatch, Mapping, Recording, etc.) that make the most sense for your security and emergency operations.
MicroAutomation provides custom integrated emergency operations solutions for applications to communicate across the 911 network for monitoring, supervision, delivery and control of critical call-processing activities and information within a Public Safety Answering Point (PSAP). This includes a highly reliable ANI/ALI retrieval system, integrated digital call-recording capability, advanced call reporting and monitoring, and integration with other third-party databases used to support the 911 system.
Our suite of 911 products brings advanced, easily configurable software-driven solutions to the Public Safety environment. For legacy 911 environments, the flexibility of the CallCenter Millennium (CCM) E-911 products allows seamless integration with legacy and IP telephone switches to provide advanced functionality in any environment. Our innovative Omni911 product suite brings powerful Next Generation 911 capabilities to the forefront using the power of IP telephony and the reliability and flexibility of a software-only solution.