Outbound Interactive Notifications (IVR) – Proactive Innovation
We’re sure you’ve noticed... people just do not want to sit around and wait for information anymore. With the amount of information at our fingertips, they want to know things immediately...
People also do not tend to check their snail mail as much as they used to, since most things are available online.
This is where proactive outbound notification comes in. Your company can alert overdue customers and prompt them to pay with an outbound call, text or any number of other vehicles, instead of sending snail mail and eventually sending their account to collections. (People are also more likely to respond to a text than pick up a call from a number that they do not know.) This also makes the collections process much more personal, and is likely to increase your revenue.
Event-based caller influx to your contact center, due to events such as a flood or service outage, can wreak havoc on an infrastructure that is not prepared for it. You can take the first step and inform your customers about such issues, so they don’t bombard your agents with questions that you could have answered in a proactive manner.
Key Performance Indicators (KPIs)
MicroAutomation’s MicroMessenger offers proactive outbound notifications made simple. Click here to learn how MicroMessenger can help you to improve your business and make your customers happy.