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Solutions

We are on the cutting edge of technology, working to integrate next generation technology and solutions with new or existing call center infrastructures. For more than 25 years, we have maintained a core focus in delivering best of breed customer contact solutions. Our MAVENs are experts in contact center operations, process, design, and execution. Combined with our initiative to reduce customer effort, we can work to improve your customer experience while reducing overall operating costs.

This comprehensive approach to our solution development and implementation process demonstrates our dedication and commitment to our solutions. Not only do we ensure that all solutions work properly, but we deliver seamless integration with minimal disruption to our customers and their operations.

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Contact Center Optimization

We'll help you improve customer service and customer loyalty throug better processes and the right technology for your company.

 

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Contact Center in the Cloud

Learn how to leverage the most advanced cloud-based contact center solutions to reduce costs and increase productivity.

 

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Self-Service Solutions

Empower customers to complete transactions on their own with little effort by using intelligent self-service contact center technologies.

 

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Next Generation 911 Solutions

We'll help you keep up with technology advancements in 911 communication by guiding you through a smooth transition to Next Generation 911.

 

 

Increase revenue by transforming your call center from a cost center to a revenue generating organization.

Upgrade your technology solutions to leverage your infrastructure, delivery quality customer experience and improve your brand association.

Make the move painlessly to Next Generation 9-1-1 by leveraging your existing infrastructure and adopting open standards and software-based solutions to transform your PSAP.

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ARE YOU READY FOR THE NEXT GENERATION OF CUSTOMER COMMUNICATION?

Download our checklist - The Top 10 Features Your Proactive Notification System Needs to Have - to learn:

  • How to identify and anticipate customer issues
  • How proactive customer engagement benefits your business
  • What your proactive customer engagement strategy needs to succeed

…and more. The ability for customers to “take action” when a call, text, email or Tweet is received is more powerful than ever. Download our checklist to learn how you can implement our tips and tricks to maintain customer loyalty.