MicroMessenger – Outbound Communications Simplified

Excellent customer service is critical in today’s business environment. Customers want real-time personalized information about the products or services that they use from your company.

The need for outbound customer communication can arise for many reasons, such as emergency notifications, recall or service-reminder information, employee notifications, service outages, product cross-sell/upsell and parts availability.

Instead of using human agents to make such mass notifications, you can do this in automated fashion ...with MicroMessenger.

MicroAutomation’s MicroMessenger sends notifications via text, voice and email. It gives your customer the choice of interacting with the IVR for transactions or more information. Create custom rules for notifications that best fit your environment. And the product provides reporting and analytics to enable fine-tuning.