E9-1-1 Solutions – When “Hold Please” Won’t Do

Your emergency contact center is one of the most important entities in society today. People simply cannot be put on hold – or have their call dropped – when they are in an emergency situation that potentially involves life and/or property.

MicroAutomation understands this very well, and has long-proven experience in the E9-1-1 discipline. The E9-1-1 contact center is an intricate system with many moving parts, and MicroAutomation’s telephony and monitoring expertise ensures that you have the solution you need in place to keep it running smoothly.

MicroAutomation works with many best-in-class providers, enabling us to provide configurable, proven solutions that will make your E9-1-1 center run as smoothly and efficiently as possible.

During an emergency event, such a major accident, you may have a huge influx of calls from a certain area. You can configure a very brief message that prompts dialers calling about this event to press or say “one” and be routed to the proper agent or be given an update on the situation. You can also use these same tools to mobilize and alert emergency staff via mass notifications in emergency situations.

MicroAutomation’s 9-1-1 center expertise covers many critical areas, such as:

• E9-1-1 DD – Emergency Diagnostic Dashboard with proactive systems monitoring
• Emergency Dispatch Center Display – Real-time reporting and dashboard of key statistics 
• Call Taker Status – Real-time layout of dispatcher and call taker statuses
• CAMA Gateway – Converts Centralized Automatic Message Accounting calls to standard telephony protocol
• ALI System – Automatic Location Identifier, allows for tracking of caller’s location