ALI System (Automatic Location Identification) – Critical to Providing Immediate Assistance

E9-1-1 callers may be calling from anywhere in the service area, and may be in critical situations that present imminent risk of injury or loss of life. It’s vital for the E9-1-1 dispatcher to determine the caller’s location and the proper response, typically including emergency equipment and/or qualified personnel.

With Automatic Location Identification, data related to an emergency call – including the address or X-Y coordinates of the caller for mapping. This is automatically provided to the desktop of the call taker or dispatcher working the event. ALI is extremely useful in identifying the current location of the caller, ensuring that the appropriate resources are dispatched to the correct location.

Accurate ALI information is maintained by the individual telecommunications providers, and is made available for emergency call identification purposes. This information can determine a caller’s location for either landline or cell phone callers. Cellular callers’ locations are based on the GPS data from the cell phone or call tower information, whereas landline callers’ locations are based on updated service location information maintained by the telecommunications providers.

MicroAutomation’s ALI System, comprised of both a server and a desktop client display, integrates with virtually any telephone switching system or CAD system, and provides NENA-compliant data formats. MicroAutomation’s ALI System can use any combination of public ALI records and private ALI data (which are common on military bases, at airports or on college/university campuses). The desktop client display includes critical Abandoned Call notifications, and ALI rebid functions – required for cellular callers. This system works in conjunction with the MicroAutomation CTI server.