Enabling Technologies

Taking the best Self-Service technologies and developing integrated solutions based on the needs of your callers and the goals of your business is the core competency of MicroAutomation's Self-Service solutions. Our Self-Service solutions draw from a wide array of enabling technologies such as touch-tone and speech recognition- which includes natural language speech recognition capabilities and text-to-speech. Our Professional Services team designs a solution utilizing many different enabling technologies based on the needs of your callers and your business.

MicroAutomation Self-Service solutions may include the following enabling capabilities:

• Touch-tone- also know as DTMF (Dual Tone Multi-Frequency) is a way of interacting with an IVR system by pushing buttons on a telephone keypad to answer questions which route the call or provide information.
  
  
• Speech Recognition- comes in many forms. Simple or basic speech recognition is the ability of a computer to understand short commands or words such as the numbers 1 through 9, “yes” and “no.” More complex speech recognition includes the ability to understand longer strands of spoken words and may also include the ability of the computer to listen for specific words or phrases known as directed dialogs. Natural Language Speech recognition enables a computer to ask complex, open-ended questions, such as “how may I help you?” and pick out multiple pieces of spoken language which determine how the call is handled based on the caller’s issue.
  
  
• Text-to-speech- is the ability of a computer to provide caller specific information to requests. Early versions of text-to-speech used synthesized voices that sounded robotic. Today, most text-to-speech engines use recorded prompts or greatly improved computer generated voices to provide natural sounding replies from dynamic information stored in databases for addressing caller questions and requests.