White Papers

Thank you for your interest in MicroAutomation’s White Papers. Click below and learn more about contact center best practices and thought leadership the MicroAutomation white papers. Please contact us if you have any questions.

Implementing a Self-Service Solution in Your Call Center: The Critical Path to Success (416.33 KB)
In our on-demand society, technology has developed in many formats to help callers get what they want, when they want it. A Self-Service solution is the most important feature that a call center can have. Learn more about how to make this option efficient and effective.

Best Practice in Proactive Customer Engagement - A MicroAutomation and Voxeo White Paper
Proactive outbound customer service offers companies the ability to deliver important notifications, expedite collections and more. In order to put the advantages of Outbound IVR to work for you, it is important to understand the intricacies of successful outbound calling, how it differs from your Inbound IVR solutions, and the importance of delivering a cohesive customer experience. This whitepaper will explore the business case for Outbound IVR and the critical success factors you need to consider to maximize the Return On Investment (ROI) and increase the quality of care provided to your customers.