Case Studies

MicroAutomation has had many successful implementations domestically and internationally to improve contact centers. Read the case studies below and learn more about how MicroAutomation has successfully developed and deployed these solutions for over 20 years. Please contact us if you have any questions.

Health Coach Outbound IVR Solution Enhances Preventative Healthcare (254.01 KB)
Learn more about this preventative tool that MicroAutomation developed for their healthcare client. By proactively notifying clients about preventative health care services, they were able to cut down on longterm health costs.
Hilton & MicroAutomation Improve and Expand Existing Call Center (330.42 KB)
See how MicroAutomation worked with Hilton Reservations to improve their call center and to expand it to an international scale.
MicroAutomation Enhances the McConnell Air Force Base E9-1-1 System (328.26 KB)
This case study discusses MicroAutomation’s primary goal to implement a state-of-the-art E9-1-1 system that had the ability to handle emergency calls from the base offices, base housing, commercial businesses located on the base, and the Kansas Air National Guard while utilizing as much of the existing telephone switching infrastructure as possible.
MicroAutomation Helps Ameriquest Implement an IVR Self-Service Solution (330.5 KB)
Thousands of people use the Ameriquest Mortgage system to check their balances, to make payments and complete transactions. See how MicroAutomation aided in completing a self-service IVR for the company.
MicroAutomation Helps the Financial Management Service of the Department of Treasury Achieve a 93% Automation Rate (337.19 KB)
Read how MicroAutomation was able to increase the containment rate for FMS, saving time and money.
Enhanced 9-1-1 Solution Implemented for Maryland County and Regional Consortium (352.62 KB)
MicroAutomation Implements 24x7 Contact Center Solution for Leading Contact Center Outsourcer (344.07 KB)
Read more about a major growing outsourcer that needed to support company growth. Learn how they improved the client customer experience and created a flexible and scalable CTI solution.
A National Healthcare Provider Achieves 82% Automation Rate and Saves $5.5M (368.87 KB)
A must read for healthcare contact center managers – learn how to update the legacy environment and design a customer self-service and easy to use solution to expedite the processing of claims.
Northeast Region Utilities Company Doubles Completion Rate with new Speech-IVR System (311.2 KB)
Speech-enabled Interactive Voice Response is an excellent feature that would help with “front end” and incoming calls – Read more and learn how this was implemented at a Northeast utility company.
MicroAutomation Implements Outbound Notification for a National Cable and Internet Company (393.4 KB)
Your customers live in a real-time and dynamic world – they want readily available personalized content. MicroAutomation implemented an outbound notification application for a cable and internet company that they were able to customize for each business case.
MicroAutomation Implements Interactive Voice Response (IVR) for major Water Utility (437.1 KB)
Utilities are a staple in today’s economy. MicroAutomation implemented a real-time appointment verification and field representative IVR to ensure real time information and a lack of missed appointments.
Northeast Regional Healthcare Provider Successfully Automates Medicare Part A and Part B (344.17 KB)
Learn how an Interactive Voice Response (IVR) system that would act as a “front-end” for incoming calls was implemented. This system was redesigned to be user-friendly and provide an automated option for the most frequently asked questions in a quick and efficient manner.
Midwest Regional Healthcare Provider Improves Call Center Processing with New Automated System (345.87 KB)
Read how MicroAutomation was able to streamline the contact center for a Midwest healthcare provider with multiple locations and increase customer satisfaction and reduce agent queue times.