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With every solution MicroAutomation implements, we keep one very important thing in mind: Examine the solution from the customer’s point-of-view.
We recognize that our customers want a solution that is fully operational after implementation and does not require additional or constant input from the vendors who installed the technologies and can adapt to changing business needs.
Therefore, we make it a standard part of our implementation process:
- To train all responsible personnel at the customer site in the correct use of the application to ensure that the customer is self-sufficient in training their own users.
- To use open-standards technology, such as VoiceXML, that allows for easy future modifications. For example, if a customer decides to reuse web applications for the IVR, they can do this using VoiceXML without having to completely re-create a web application.
Once a solution has been fully deployed, MicroAutomation gives the “keys” to the customer so that they manage the day-to-day operations in their own call centers. However, if our customers have a need for extra assistance, MicroAutomation is always available with multiple levels of customer support.
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