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At MicroAutomation, our job doesn't end at implementation. We make sure that your agents and system administrators are able to use the solution to its peak potential through specialized training designed especially for you. Once training is complete, you can count on MicroAutomation to provide pro-active technical support according to your specifications; whether you need service during business hours only or 24x7. Most of our technical support operations are designed to be handled remotely, using specialized diagnostic tools. This way, we minimize downtime, maximize responsiveness and help keep your mission-critical operations stay on course. For those occasions when you feel that on-site support is imperative, our technicians will travel to your site to investigate, diagnose and resolve problems.
This is MicroAutomation’s premiere maintenance support, 7x24x365 with response time of less than one hour. This plan includes free upgrades of MicroAutomation software.
6x12, 8am – 8pm (Eastern) – Monday through Saturday with response time of less than two hours. This plan includes free upgrades of MicroAutomation software.
5x8, 9am-5pm (Eastern) – Monday through Friday with response time of less than four hours. This plan includes free upgrades of MicroAutomation software.
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