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MANASSAS, VA and Turin, Italy - August 20, 2009 – MicroAutomation, a leading systems integrator of call center automation solutions, today announced that they are working with Health Dialog to implement Loquendo speech solutions for Health Dialog’s internally-operated Automatic Speech Recognition (ASR) and Text-To-Speech (TTS) applications in North America. Health Dialog is a major provider of health coaching and related support.
As a part of MicroAutomation’s consultative approach, the firm worked with Health Dialog to jointly select Loquendo. “Health Dialog is now taking advantage of the flexibility, functionality and quality of the Loquendo products,” said Dan Abernathy, Director of Partner Development at MicroAutomation. “The selection of this sophisticated product will help support the company’s goal of deploying high quality and efficient communications.”
“We’re extremely proud that industry leaders Health Dialog and MicroAutomation have chosen Loquendo” said Rosanna Duce, VP International Sales at Loquendo. “Being featured in such challenging and critical solutions is the most rewarding confirmation of our technology’s strength.”
More than 20 million people have access to the services that Health Dialog provides to healthcare payors, including health plans and self-insured employers.
About MicroAutomation, Inc.
MicroAutomation is a leading systems integrator offering an extensive range of call center technology solutions and professional services. Since 1991 MicroAutomation has designed, developed and implemented solutions worldwide in a variety of industries. MicroAutomation solutions help companies maximize the efficiency of their call center infrastructures and empower their customer service strategies. For more information, visit us at www.microautomation.com.
About Loquendo:
Winner of 'Market Leader-Best Speech Engine' at the 2008 and 2007 Speech Industry Awards, Loquendo is the leading innovator in speech recognition and speech synthesis - providing a complete range of technologies for server, embedded and desktop solutions. Currently available in 26 languages with 63 voices, and constantly growing, Loquendo's best-in-breed technologies enhance customer satisfaction and greatly reduce costs.
Loquendo TTS, Loquendo ASR, and Loquendo Speaker Identification and Verification are high-quality, high-performance technologies which are also available on the Loquendo MRCP Server and VoiceXML and CCXML platform. Furthermore, Loquendo TTS and ASR are available as Loquendo Embedded Technologies for deploying speech applications in embedded and mobile environments.
Many enterprises and carriers around the world have recognized the Loquendo difference, and our advanced technologies power millions of calls every day in the telecommunications and enterprise markets across the globe, as well as being deployed in more than 7 million devices worldwide.
Loquendo is a Telecom Italia company headquartered in Turin, Italy, with offices in the US, Spain, Germany and France, and a worldwide network of partners.
For more information about Loquendo, and to hear demos of all Loquendo voices, go to www.loquendo.com.
About Health Dialog:
Health Dialog is a leading provider of healthcare analytics and decision support. The firm is a private, wholly-owned subsidiary of Bupa, a global provider of healthcare services. Health Dialog helps healthcare payors improve healthcare quality while reducing overall costs. Company offerings include Health Coaching for medical decisions, chronic conditions, and wellness; population analytic solutions; and consulting services. Health Dialog helps individuals participate in their own healthcare decisions, develop more effective relationships with their physicians, and live healthier, happier lives. For more information please visit www.healthdialog.com.
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