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MANASSAS, VA- September 27, 2007 – MicroAutomation, a leading systems integrator of contact center solutions, announced that they have developed and deployed a Self-Service Survey solution for a major satellite radio provider. This Solution will allow callers to respond to a short survey using self-service automation - providing valuable data on opportunities to improve satisfaction levels on products, online services, programming and subscription/account issues.
“This solution gives the satellite radio provider an easy and comprehensive way to gauge its subscriber services,” said Dan Abernathy, Vice President of Sales & Marketing for MicroAutomation. “The solution selects random callers, gives them the option of participating in the survey, and then stores the callers’ responses which can be accessed in user-friendly reports for valuable customer information. The feedback received is invaluable as it assists in continuously improving the overall customer experience. “
MicroAutomation’s Self-Service Survey solution enables companies to easily modify survey questions when necessary and can route callers to the survey based on easily-tailored business rules. The application also has the option of providing negative feedback alerts – giving companies the opportunity to address customer complaints by routing the caller to a live agent immediately or offering to collect the caller’s contact information so they can be called back by a customer service specialist.
About MicroAutomation, Inc.
MicroAutomation is a leading systems integrator offering an extensive range of call center technology solutions and professional services. Since 1991 MicroAutomation has designed, developed and implemented solutions worldwide in a variety of industries. MicroAutomation solutions help companies maximize the efficiency of their call center infrastructures and empower their customer service strategies. For more information, visit us at www.microautomation.com.
For media or analyst inquiries, please contact:
Dan Abernathy
VP of Sales & Marketing
MicroAutomation, Inc.
dabernathy@microautomation.com
(703) 334-0607
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