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MANASSAS, VA, August 02, 2007- MicroAutomation, a leading systems integrator of contact center solutions, announced that the company has designed and implemented a new outbound calling product that focuses on proactive healthcare for health insurance beneficiaries. The automated “Health Coach” solution enables progressive insurance companies to actively encourage their members to become more involved in their personal healthcare with their chosen providers.
“The Health Coach product provides outgoing messages that are personalized for each caller,” said Suresh Gursahaney, MicroAutomation’s Founder & CTO. “For example, a beneficiary with a history of high blood pressure can receive automated information about seminars and new treatments on that issue. After receiving the information, they can be connected immediately to a healthcare specialist who can provide more specific details on the information they just heard.”
The Health Coach solution can educate beneficiaries on ways to better manage their health and assist with personalized long-term disease management using automated helpful reminders for nutrition, exercise and medication –thus empowering them in their healthcare decisions. The solution also provides the business benefit of reducing claims costs by focusing on proactive healthcare and preventative disease management. It can also reduce the amount of incoming calls by addressing requests for basic information with automation.
About MicroAutomation, Inc.
MicroAutomation is a leading systems integrator offering an extensive range of call center technology solutions and professional services. Since 1991 MicroAutomation has designed, developed and implemented solutions worldwide in a variety of industries. MicroAutomation solutions help companies maximize the efficiency of their call center infrastructures and empower their customer service strategies. For more information, visit us at www.microautomation.com.
For media or analyst inquiries, please contact:
Dan Abernathy
VP of Sales & Marketing
MicroAutomation, Inc.
dabernathy@microautomation.com
(703) 334-0607
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