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20 Nov 5 Reasons To Use a Chatbot in my Contact Center

By: Jeff Buzhardt

Anyone who has ever tried to contact a company through a call center knows that the process can be discouraging and repetitive. This is not the case with trying to contact every company on the face of the earth, but you would be lying if you tried to tell me that you have had a pleasurable experience every time you have called customer service. So what can be done to improve the perceived dreadful experience of contacting customer service?

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16 Oct Las Vegas Shooting: The 75 Minute Question

By: Jim Dundas

It appears as though mass shootings are occurring with increasing frequency in the United States. Between January 2000 and the end of September 2017, 32 mass shootings have taken place, killing approximately 257 people. The most lethal of those, in which at least 10 people died are:

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3 Oct The Tragedy in Las Vegas

By: Jim Dundas

Tragedy and terror know no boundary, no country, no state, no community. On Sunday night, tragedy befell Las Vegas as innocent concert goers were enjoying a music festival on a warm Nevada night. Suddenly, and without warning, automatic weapon fire sprayed down upon them from the 32nd floor of the Mandalay Bay Hotel and Casino. When the shooting stopped, 58 were dead and more than 500 injured. It's been said that this is the worst mass shooting to ever occur in the United States.

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11 Sep Remembering September 11, 2001

By: Jim Dundas

“A day which will live in infamy,” declared Franklin Delano Roosevelt in his request to Congress for a declaration of war against Japan following the attacks on Pearl Harbor. “I can hear you, the rest of the world can hear you and the people who knocked these buildings down will hear all of us soon” avowed George W. Bush’s in his famous bull horn, rubble pile address at the World Trade Center site. Tragedies of such monumental proportions change nations and alter the course of history. For this nation, these events should be woven into our fabric of resilience and fortitude. 

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7 Sep Telecommunicators - The Forgotten First of the First Responders

By: Jim Dundas

For everyone who dons a uniform and rushes into harm’s way, be it soldier, sailor, marine, airman, firefighter, police officer, or paramedic, public appreciation and accolade is certainly deserved. Having been one, I know and much I appreciated expressions of gratitude and admiration.

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