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11 Sep Remembering September 11, 2001

By: Jim Dundas

“A day which will live in infamy,” declared Franklin Delano Roosevelt in his request to Congress for a declaration of war against Japan following the attacks on Pearl Harbor. “I can hear you, the rest of the world can hear you and the people who knocked these buildings down will hear all of us soon” avowed George W. Bush’s in his famous bull horn, rubble pile address at the World Trade Center site. Tragedies of such monumental proportions change nations and alter the course of history. For this nation, these events should be woven into our fabric of resilience and fortitude. 

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7 Sep Telecommunicators - The Forgotten First of the First Responders

By: Jim Dundas

For everyone who dons a uniform and rushes into harm’s way, be it soldier, sailor, marine, airman, firefighter, police officer, or paramedic, public appreciation and accolade is certainly deserved. Having been one, I know and much I appreciated expressions of gratitude and admiration.

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11 Aug Are We Really Ready for Next Generation 911?

By: Jim Dundas

In this business, it is commonly accepted that Next Generation 911 (NG911) will dramatically change the way public safety operates. Perhaps these changes will be as dramatic as the introduction of radio communications in the 1930’s and portable hand-held radios in the 1960’s. Even more remarkable than the launch of Computer Aided Dispatch and mobile data, NG911 will virtually transform the public safety landscape. 

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20 Jun Why Do We Need FirstNet If We Have NG911?

By: Jim Dundas

Strange as it may sound, I have heard this question asked more than once: “Why do we need FirstNet if we have Next Generation 911” (NG911)? Or the opposite, why do we need NG911 if we are moving to FirstNet? Although not overly pervasive, there is a perception among “some lay folks” that this is a duplication of efforts, and with it, an associated duplication of cost. So, while there is no intent to be critical nor condescending, this is an attempt at clarification.

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16 Jun Five NG911 Features That Will Help Your PSAP Be More Effective

By: Jim Dundas

Efficient customer communication is critical to the success of business and industry. Operating a business with poor customer interaction dooms it to failure. A single instance of bad call handling and disjointed call management will ruin a company’s reputation from the customer’s perspective. So many companies operating customer contact centers invest in call management applications that minimize ring and hold times, and provide a streamlined and efficient call processing platform contributing to a positive customer experience.

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