Virtual Hold Technology Appoints MicroAutomation As A Certified Partner And North American Reseller
Ubiquitous Callback Technology Now Available Through MicroAutomation’s Suite of Contact Center Solutions and Services
Centreville, VA – December 8, 2015: Virtual Hold Technology (VHT), the market leader and patent holder for intelligent Callback solutions, has formally appointed MicroAutomation as a Certified Partner and Authorized Reseller of their suite of products. MicroAutomation can now offer these products to its customers either on a standalone basis, or as part of a more comprehensive contact center improvement project.
Virtual Hold has become a generic description or eponym for the concept of intelligent call queue management. Constantly upgraded since its introduction in 1995, the VHT Callback product remains today’s market leader in function, feature and ability to integrate into the work flow of modern contact centers. When effectively integrated into an IVR, an automated callback option can dramatically improve customer experience by managing their expectation for service, and putting some control back into their hands.
MicroAutomation sees the use of this product as an natural extension of our belief that effective customer service begins and ends with creating an ‘effortless experience’ for the customer. Today’s customers want and expect the organizations they buy from or are serviced by to value their time and engage them on their terms – #ReduceCustomerEffort.
“We are excited to be able to formally offer this impactful technology as an integral part of our customer solutions,” stated Chad Wright, MicroAutomation’s Vice President of Commercial Operations and CTO. “In addition to being able to help our customers add a fundamentally different approach to responding to calls requiring agent intervention, we can now materially improve and optimize the agent performance and workflow.”
The industry experience from using the VHT’s Callback solutions speaks for itself. Most customers realize as much as a 50% reduction in their abandon rates, and find that callers will opt for a callback as much as 52% of the time.
About MicroAutomation
MicroAutomation leverages proven technologies and best practices to create and implement reliable and effective emergency response and commercial contact center solutions for public safety, healthcare, retail, utilities and other targeted industries. We focus on customer satisfaction by sharing ownership in the outcome, and delivering cost-effective tailored solutions. You don’t need to be an expert to use our contact center solutions; you just need to know one. MicroAutomation is your trusted partner.
About Virtual Hold Technology
Virtual Hold Technology (VHT) is the market leader for intelligent Callback solutions for Fortune 1000 clients. Since its inception in 1995, VHT’s patented, award-winning virtual queuing technology provides return call solutions focused on enhancing the customer experience and improving operational efficiency.