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14 Aug Unify and MicroAutomation Bring Innovative NG911 Solution to Tinker AFB

MicroAutomation's CallCenter Millennium E911 Version 3.4 now Certified with Unify's OpenScape Voice v9 SIP-Based Platform. Unify Awarded Contract to Upgrade Tinker AFB to NextGen911.

Boca Raton, FL and Centreville, VA - June 27, 2017. MicroAutomation, a recognized leader in 911 solutions, and Unify, the Atos brand for communications software and services, are partnering to bring the most innovative NextGen 911 solution to Tinker Air Force Base in Oklahoma City, OK. MicroAutomation’s CallCenter Millennium E911 product has been successfully re-certified to operate with Unify’s OpenScape Voice solution by the U.S. Department of Defense (DoD) Joint Interoperability Test Command (JITC).

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1 May MicroAutomation Expands Leadership Team With 911 Industry Veteran

Posted at 14:40:18h in 0 Comments
Former Fire Battalion Commander and Senior Industry Consultant Joins MicroAutomation's Emergency Solutions Practice

Centreville, VA – April 25, 2017. MicroAutomation, a recognized leader in 911 solutions, announced the appointment of James Dundas as a consultant and Director of Business Development.

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5 Apr MicroAutomation Supports NENA’s Testing of Next Generation 9-1-1 Systems

Posted at 20:57:47h in 0 Comments
ICE 2017 brings together 23 companies for hands-on standards-based testing of NG9-1-1 interoperability

Centreville, VA – April 5, 2017. MicroAutomation, a recognized leader in 9-1-1 solutions, concluded their testing of its Omni911 solution as part of this year’s National Emergency Numbers Association’s (NENA) Industry Collaboration Event (ICE).

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30 Mar MicroAutomation’s 911 Product Receives Expanded DoD JITC Certification

CallCenter Millennium E911 Version 3.4 now Certified with Unify's OpenScape Voice v9 SIP-Based Platform

Centreville, VA – March 30, 2017. MicroAutomation, a recognized leader in 911 solutions announced today that the company’s CallCenter Millennium E911 product has been successfully re-certified by the DoD’s Joint Interoperability Test Command (JITC). JITC, part of the Defense Information Systems Agency (DISA), conducts the highest level of information assurance (IA) and interoperability (IO) testing for systems developed to operate within the DoD. These certifications are generally accepted as the gold standard for all mission critical applications in the public sector.  https://aplits.disa.mil/processAPList

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2 Dec Virginia Information Technologies Agency (VITA) Awards MicroAutomation A State-Wide Contract to Provide NG911 Products, Services and Support

Posted at 20:10:16h in Public Safety 0 Comments

MicroAutomation’s Omni911 solution has been selected by VITA as part of its state-wide contract vehicle in support of the industry and state’s move to use the advanced 911 capabilities, which are now available through new Next Generation 911 technology for more cost-effective and reliable public safety support.

Centreville, VA - November 30, 2016 - MicroAutomation, a recognized leader in 911 solutions, has been included in the state-wide VITA contract to provide advanced Next Generation 911 products, installation and maintenance for 911 Public Safety Answering Points (PSAPs) and all public bodies in the Commonwealth of Virginia.

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11 Nov MicroAutomation Approved to Provide Virtual Hold Technology's Products on Its GSA Schedule 70

MicroAutomation has expanded its existing strategic partner relationship with Virtual Hold Technology through the addition of their market-leading products on MicroAutomation’s comprehensive suite of contact center products and services available through its GSA Schedule 70.

Centreville, VA – November 8, 2016 – MicroAutomation has been granted approval by the US General Services Administration (GSA) to offer Virtual Hold Technology’s core technologies to qualified buyers through its Schedule 70. The Schedule provides contracting convenience and guaranteed competitive pricing to Federal and State Government buyers and other qualifying research and educational institutions

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12 Sep MicroAutomation Appointed as Gold Partner to Offer Interactive Intelligence Suite of Customer Engagement Solutions

Posted at 21:04:58h in News 0 Comments

MicroAutomation adds Interactive Intelligence’s Customer Interaction Center software, Interactive Communications-As-A-Service access and software, and PureCloud Engagesm to its comprehensive contact center solutions portfolio.

 

Centreville, VA – February 18, 2016 – Interactive Intelligence (ININ) and MicroAutomation signed a Gold Partner agreement enabling MicroAutomation to sell, implement and support their entire suite of premise-based and hosted solutions. Additionally, MicroAutomation developed seamless integration of its OmniEngage proactive customer engagement framework to both the PureCloud and Customer Interaction Center products.

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1 Dec MicroAutomation’s 911 Product Receives Expanded DoD JITC Certification

Posted at 16:09:42h in News 0 Comments

CallCenter Millennium E-911 Version 3.4 now Certified with Windows Server 2012, and Supports NextGen VoIP and Wireless Calls, in Addition to Traditional Landline Calls 

Centreville, VA – January 19, 2016. MicroAutomation, a recognized leader in 911 solutions announced today that the company’s CallCenter Millennium E9-1-1 product has been successfully re-certified by the DoD’s Joint Interoperability Test Command (JITC). JITC, part of the Defense Information Systems Agency (DISA), conducts the highest level of information assurance (IA) and interoperability (IO) testing for systems developed to operate within the DoD. These certifications are generally accepted as the gold standard for all mission critical applications in the public sector.  https://aplits.disa.mil/processAPList.action

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13 Jul MicroAutomation’s OmniEngage Completed its 10 Millionth Cloud-Based Customer Interaction

Posted at 16:54:23h in OmniEngage 0 Comments

December 30, 2015 – Centreville, VA

MicroAutomation achieved a major milestone in successfully delivering hosted contact center solutions to its customers through its OmniEngage platform. 10 million cloud-based customer interactions have been processed to date, and the number keeps growing. This reflects the broad-based adoption of a hosted contact center model as the platform of choice for today’s contact centers.

Today’s consumer-based contact centers must effectively serve 3 somewhat competing pressures: 1) customer experience; 2) agent cost, and; 3) operational expense. MicroAutomation’s OmniEngage suite of solutions addresses all three.

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19 Jan Virtual Hold Technology Appoints MicroAutomation as a Certified Partner and North American Reseller

Posted at 18:52:37h in Virtual Hold Technology 0 Comments

Ubiquitous Callback Technology Now Available Through MicroAutomation’s Suite of Contact Center Solutions and Services

Centreville, VA - December 8, 2015

Virtual Hold Technology (VHT), the market leader and patent holder for intelligent Callback solutions, has formally appointed MicroAutomation as a Certified Partner and Authorized Reseller of their suite of products. MicroAutomation can now offer these products to its customers either on a standalone basis, or as part of a more comprehensive contact center improvement project.

Virtual Hold has become a generic description or eponym for the concept of intelligent call queue management.  Constantly upgraded since its introduction in 1995, the VHT Callback product remains today’s market leader in function, feature and ability to integrate into the work flow of modern contact centers. When effectively integrated into an IVR, an automated callback option can dramatically improve customer experience by managing their expectation for service, and putting some control back into their hands.

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