Ubiquitous Callback Technology Now Available Through MicroAutomation’s Suite of Contact Center Solutions and Services
Centreville, VA - December 8, 2015
Virtual Hold Technology (VHT), the market leader and patent holder for intelligent Callback solutions, has formally appointed MicroAutomation as a Certified Partner and Authorized Reseller of their suite of products. MicroAutomation can now offer these products to its customers either on a standalone basis, or as part of a more comprehensive contact center improvement project.
Virtual Hold has become a generic description or eponym for the concept of intelligent call queue management. Constantly upgraded since its introduction in 1995, the VHT Callback product remains today’s market leader in function, feature and ability to integrate into the work flow of modern contact centers. When effectively integrated into an IVR, an automated callback option can dramatically improve customer experience by managing their expectation for service, and putting some control back into their hands.