Few industries can quantify the value of customer experience and the impact of automation like Financial Services. Over 48% of financial services customers have switched providers in the last year due to a poor customer service experience. Historically, Financial Service providers have been quick to embrace automated technologies in call centers and have developed metrics to track their effectiveness. However, interpreting automation and creating call center improvement can be an elusive and costly endeavor. At the same time, customer needs can change as quickly as the financial markets. Flexibility of your solution insures your call center automation can change as quickly as your business requires. Financial Service providers must also provide the highest level of security for their clients. All of these factors reinforce that partnering with an experienced provider of call center services is critical to the success of your business and your clients’ peace of mind.

For over 15 years, MicroAutomation has provided call center solutions for Financial Service providers. Our expert professional services team develops solutions which enhance the customer experience by integrating industry-leading products and technologies into solutions for your call center. For Financial Service providers it is increasingly important to provide callers with the Self-Service options they desire. It is also important to have Call Control capabilities in place which give callers the option of speaking to informed live agents who greet them knowing who they are and why they are calling. It is also essential to have comprehensive Analytics and Reporting capabilities which provide an “end to end” view of your call center operations.