Automation has a different meaning in a 9-1-1 call center. People calling 9-1-1 cannot be put on hold or wait while the call taker manages multiple communication systems and emergency response agencies. Call takers must be able to instantly access information to relay to responders. In a 9-1-1 call center the business is often life and death.

Over the past 15 years, MicroAutomation has developed call center solutions for Emergency Response call centers. Based on this experience our expert professional services team has developed an Enhanced 9-1-1 solution which integrates industry-leading products and technologies into a configurable and affordable solution. Our Enhanced 9-1-1 solution is also scalable to handle large volumes of calls in disaster areas such as parish areas in Louisiana after Hurricane Katrina.

The MicroAutomation Enhanced 9-1-1 solution provides real-time Analytics tools to assess, manage and maximize resources and the effectiveness of call takers. Our Enhanced 9-1-1 services also has Call Control capabilities powered by multiple database sources ranging from state-of-the are mapping software to multiple disparate communication systems. As with all MicroAutomation products and services, our Emergency Response solutions are easily configured to integrate with your existing call center infrastructure and are scalable to handle your changing call center needs.