Insurance Solutions - The Value of Efficiency and Ease

Callers to an insurance contact center are generally either subscribers (customers) or providers; each group requires its own tailored menu. Subscriber service needs typically include:

• claim status
• pay by phone
• overdue notification
• deductible information
• provider location / contact information
• provider in-network status

If your business is health insurance, property causality or life insurance, your callers want answers and they want them quickly. This will improve your customer retention and service and create a contact center that your clients actually like to use, while saving you agent time with basic questions.

Some insurance companies also enable customers to speak with an expert to answer some basic questions. In most cases, customers will value quick and easily-accessible information – including via smart phone download or SMS.

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How MicroAutomation can help:

• Self-service access to claim status, deductible information, and provider contact info and in-network status
• Outbound notification of status, payments, deductible, etc.
• Smart phone / mobile access to provider information for customers so equipped
• Full-function pay by phone application Ensure positive tracking and audit trail of contact