Emergency Operations Solutions – Expert Integration of New Technologies
Emergency operations encompass many things, almost always including a contact center whose reliability is paramount. Legacy systems in E9-1-1 centers that would benefit greatly from technological advances are not easily changed, due to the unacceptable possibility of a service outage.
MicroAutomation has over 20 years of experience with solutions for the contact centers of E9-1-1 dispatch centers. Tracking and reporting call status, dispatcher availability and the location of callers are just some of the services that MicroAutomation can provide in an E9-1-1 emergency operations solution.
How MicroAutomation can help:
- MicroAutomation offers a suite of E9-1-1 CTI-based telephony products that support the most important call centers in the world: the E9-1-1 center or PSAP (Public Safety Answering Point).
- MicroAutomation’s solutions can be integrated with virtually any industry-standard telephone system and NENA-compliant CAD and GIS/mapping system, enabling the PSAP to effectively process critical emergency calls.
- Based on MicroAutomation’s award-winning CTI products, our E9-1-1 solutions have a proven record of dependability and flexibility.
- E9-1-1 centers or PSAPs cannot tolerate outages, system failures or service delays, and depend on robust MicroAutomation systems.
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