MicroAutomation Emergency Operations Solutions 

MicroAutomation brings clients more than 20 years of telephony automation experience as a leading systems integrator of Public Safety Answering Points (PSAPs) and emergency call center solutions for the U.S. Military, airports, local and federal (county and municipal) governments, both domestically and internationally. A full-service integrator, MicroAutomation offers a wide range of professional services including complete system design, end-to-end telephony integration, custom programming and comprehensive customer support. MicroAutomation provides an affordable upgrade path and transition to Next Generation 9-1-1 (NG911), based on NENA i3 specifications and industry best practices.

MicroAutomation, along with their strategic partners, provides critical Computer Telephony Integration (CTI)-based E911 and NG911 specific products that seamlessly integrate with all legacy (TDM-based) and IP-switch manufacturers that support Public Safety. MicroAutomation’s stable and proven Millennium 9-1-1 product suite is continually updated with the latest tools for effective and flexible 9-1-1 call delivery, processing and supervision, as well as instant data access.  

The MicroAutomation strategic approach includes:

• Leveraging existing infrastructure wherever possible to keep costs under control
• Providing “best-of-breed” configurable systems to meet the individual needs of the client
• Providing a logical integration of technology to support NG911 features and functions
• Using a combination of advanced, standards-based software and middleware services
• Offering world-class support and services including project management, engineering and real-time system monitoring through the advanced Millennium 9-1-1 OnTrack monitoring and analysis software
• Collaborating with strategic partners that are established technology leaders in the public safety industry to provide  comprehensive solutions and optimally meet the needs of the client - with minimal risk and within budget

MicroAutomation’s Emergency Operations Solutions are comprised of a combination of professional services and the advanced Millennium 9-1-1 product suite. Professional Services include the detailed design and thought leadership throughout the project lifecycle. The Millennium 9-1-1 suite includes a family of advanced CTI-based products that provide enhanced call taking capabilities as well as system monitoring tools.

The MicroAutomation goal is to maximize the clients’ technology investments, and provide a flexible plan for the future by integrating existing assets or providing a new solution that reflects a forward-thinking and cost effective architecture. Working closely with clients, MicroAutomation is also able to supply the technology to fit within the current infrastructure, while minimizing unnecessary waste and duplication. The shared goal is ensure a smooth operational transition - that enables clients to handle the increasing demands of 9-1-1 today, and the next generation 9-1-1 of tomorrow.