Emergency Operations Professional Services

The MicroAutomation team delivers key tools for a configurable, mission-critical operations environment. Our expert professional services team integrates industry-leading products and technologies into a tailored solution for each clients’ unique Emergency Operations center requirements. 

Key professional services engagements include:

• Detailed telephony network architecture design for the entire  project lifecycle
• Flexible plans that keep the transition to NG911 in mind 
• Improving call taker efficiency utilizing Call Control solutions,  also known as Computer Telephony Integration (CTI)
• Providing real-time analytics tools to assess, manage and  maximize resources and call-taker efficiency
• Simplifying disparate communication systems into a  single system for the call taker to communicate with all  emergency personnel
• Integrating Automated Location Information (ALI) for landline,  wireless and VoIP calls for callers reporting emergencies
• Configuring legacy 9-1-1 switch environments for more efficient call-processing
• Implementing industry standard deployments that are  compliant with National Emergency Number Association  (NENA) recommended standards and their Computer Aided  Dispatch (CAD) interfaces
• Creating a cost-effective solution that takes maximum  advantage of existing assets and infrastructure