Careers

MicroAutomation is a thriving business creating innovative solutions in a growing technology industry. Our mission to enhance the calling experience is reflected in our customer-focused approach to our solutions. We are constantly seeking new talent who can contribute to our success in meeting this mission and our continued growth.

MicroAutomation offers positions with excellent benefits and exciting opportunities for growth. We are an Equal Opportunity Employer and offer a flexible, comfortable work environment.  Some of the benefits we offer are:

• 401(k)
• Health insurance
• Dental/vision insurance
• Disability
• Life insurance
• Paid Time Off
• Bereavement, jury duty, and military service leave
• Profit sharing
• Tuition reimbursement
• Employee recruitment awards
• Employee and family activities, sponsored events, and parties

To learn about or apply for any of the available positions listed here, please send a cover letter noting the position you are applying for, along with a current resume and salary requirements to:

By Mail:

MicroAutomation, Inc.
Attn: Human Resources Department
5870 Trinity Parkway, Suite 600
Centreville, VA 20120

By Email:

Jobs@microautomation.com

Sales

Lead Generator

We are seeking an EXPERIENCED and SUCCESSFUL Lead Generating Professional that is a highly persuasive, consistent, patient and extremely organized who is seeking an opportunity where you can use your past experience and knowledge to support our sales team in achieving our company objectives. 

Primary Duties: Calling on prospects to generate a minimum of 2 sales leads/appointments per week.    

National Account Executive - Direct Sales

We are seeking an outstanding National Account Executive to identify mid-market selling opportunities in our Western, Northwest and Northeast Regions. The sales representative will be responsible for the selling of MicroAutomation integration services along with products that complement the solutions that we provide.  

Primary responsibilities include: 1) Candidate must be based in the U.S. and be willing to work from a home office  2) Prospecting primarily through cold calling  3) High level of skill in consultative selling, account management, business case preparation and time management planning  4) Responsible for updating all sales activity in our internal CRM system

Requirements include: 1) Minimum three years of proven outside sales experience  2) Extensive cold calling and strategic selling experience  3) Experience in the Telecommunications, Contact Center and/or Solutions Selling industry is strongly preferred  4) Excellent and effective written & verbal communication skills along with strong presentation and sales skills are a must  5) Ability to work within all levels of the organization

Sales Engineer

We are looking for several full-time Sales Engineers (Software, IVR, Telephony, CRM, VoiceXML, Java) with software and communications experience to join our dynamic team and to share in our growth. 

You must have experience in one or more of these technologies:

• 3+ software sales engineering experience
• Solid understanding of VoiceXML, Java, J2EE, Web Services, SQL
• Working knowledge of call center, IVR, CTI, Telephony market.
• Bachelors in Computer Science

Duties include selling consultatively to senior executives and developing a deep understanding of customer business processes and technical landscape. Work in tandem with MicroAutomation Account Executives to develop and deliver compelling presentations and product demonstrations. Work with MicroAutomation staff and customer resources to develop hardware recommendations and detailed statement of work documents. Maintain and enhance MicroAutomation sales demo applications to keep up with product releases and create the best possible external image. Development of ROI models based on customer requirements and information. Lead "Proof of Concept" and "Pilot" activities with larger customers involving integration to various call center and data sources, identification and mapping of KPI's and business workflow processes, and customization of MicroAutomation solutions to demonstrate value within the customer's unique environment. Work closely with Product Management to distill marketplace requirements into product enhancements.

Skills and Qualifications:

3+ years of Sales Engineering experience in the enterprise software marketplace. Strong technical aptitude, and experience with the following technologies: VoiceXML, Java, J2EE, SQL, Windows, Linux. Prior experience with CRM, Business Intelligence, or Call Center application companies — e.g. Avaya, Genesys, Nortel, Siemens, IEX, Aspect, Siebel, SAP, Peoplesoft, Clarify, Genesys, Cisco, Epiphany, Viecore, Nuance. A proven track record of performance in highly technical and competitive sales environments. Experience in early-stage company environments - can include new divisions within larger companies. Ability to manage multiple, complex sales opportunities simultaneously. Ability to deliver value propositions to customer's senior staff and navigate all key functions within large customer organizations (e.g. IT, Finance, Operations). Business Intelligence or Reporting Technology experience. Confident and energetic team player; professional and team-oriented. Excellent written, oral communications and presentation skills a must. Strategic thinker with a strong technical aptitude. Vertical market selling experience including Healthcare, Finance, Hospitality, Public Sector, and others. Bachelor degree in a technical field. This position requires 10-25% travel.

Technical

Manager, Client Implementation Services

We are looking for a full-time Manager to join our dynamic team and to share in our growth.  This blended position requires both direct Project Management and Supervisory responsibilities.

Description:

As a Project Manager, you will be responsible for problem identification, solution definition and execution.  You must have experience applying best practices in project management - including those used to initiate, plan, control, monitor and report upon all phases of project activity.  Proficiency in MS Office applications, including Project, and strong communication skills for documenting and communicating project status with timely identification, tracking and resolution of project risks and issues is a must.

As a Supervisor, you will be responsible for the overall direction, coordination and evaluation the Project Management Group including Project Managers, Business Analysts and Technical Writers. Responsibilities could include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  In addition, successful candidates will have experience in creating or re-engineering Professional Services processes and methodologies.

Desired Skills:

• Knowledge of Self-Service solutions (IVR, DTMF, Speech, CTI, Call Routing, Reporting, etc.)
• Familiarity with the architecture of contact center solutions (IVR, CTI, etc.) and an ability to talk to customers about the decision points of when to use call center technologies

Requirements:

Business Management or IT related college degree with 7+ years of related experience. This position carries a great deal of responsibility and a certain amount of flexibility in schedule may be needed from time to time. This position requires 10% - 20% travel.

Software Developer/ Engineer
We're looking for several Software Developers/Engineers with varying skill levels to join our dynamic team and to share in our growth.  Candidates must have experience in one or more of the following: Java/JSP, SQL, JavaScript, HTML/XML and other web technologies.  Candidates should be able to demonstrate skill-level expertise in development and testing of front-end interfaces, middleware components, host and back-end components or other specific modules.

Duties include:

Developing, coding, testing and debugging new software or enhancements to existing software

Working with a team or independently to: understand and resolve software problems, address customer system issues, participate in design and proposals, respond to suggestions for software modifications and/or enhancements and communicate requirements or issues to project managers and customers.

Skills and Qualifications:

• Must be a U.S. citizen
• 1-3 years, 4-7 years, and 7+ years of experience with SQL, Java/JSP, JavaScript, HTML/XML and web technologies
• Strong problem-solving skills and the ability to work independently
• Software integration testing in the development cycle
• Ability to communicate effectively with technical and non-technical people
• Strong development skills a must
• Self-starter who works well in a team environment

Systems Engineer

We are looking for a full-time Systems Engineer to join our dynamic team and to share in our growth. 

The position involves working with a team or independently to install, configure and deploy new customer systems; troubleshoot systems-related issues with existing customer solutions; and support of MicroAutomation’s internal network, servers, and desktop hardware and software.

Skills and Qualifications:

Well-rounded Windows systems administration experience is required. An ideal candidate will have the ability to learn quickly and independently, as needed, and be creative at solving new and complex problems as well as being skilled at documentation. 

In addition to significant Windows system administration experience, you must have experience in one or more of these technologies:

• Speech-enabled Interactive Voice Response (IVR) platforms.
• Installation, configuration and deployment of application/web servers.
• Back-end database installation and configuration and metrics/reporting technologies.
• Telecommunication (SIP, VoIP) and Computer Telephony Integration (CTI) technologies.
• Operating Systems, including Microsoft Windows 2003 Server, Sun Solaris or Red Hat Linux.

This is a customer-centric job; good communication and people skills are required. IT related college degree or related experience with four plus years experience in systems administration or telecommunications is preferred. This position carries a great deal of responsibility, and a certain amount of flexibility in schedule may be needed from time to time. This position requires 10% – 20% travel.

Installation Services Internship

Assist the Installation Services team in installing and configuring customer machines for deployment.  Responsibilities include ordering and accepting computer systems for customer deployments and installing, configuring, and testing the systems in MicroAutomation’s labs.   Computer systems will consist of Dell and HP Server systems with RAID controllers and either Microsoft Windows or RedHat Linux operating systems.  Employee will be responsible for installing and configuring the operating system and other OEM software, and verifying the systems meeting MicroAutomation quality standards before shipment to the customer.  Moderate travel may be required for onsite installations.

Minimum experience includes basic experience with PC computer systems and either Microsoft Windows or RedHat Linux operating systems.  Familiarity with standard Microsoft Office and Microsoft backend systems desired. MCSE desired but not required. 

This is an excellent position for a student wishing to learn about computers and telecommunications.  Student will be exposed to different operating systems and will learn how to install and configure complex Interactive Voice Response (IVR) system with Speech Recognition capabilities.  Student will also be exposed to Computer-Telephony integration products and will have an opportunity to work with popular telephone switches including Avaya, Nortel, and Siemens.