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MicroAutomation develops customized Enhanced 9-1-1 solutions for emergency response organizations at the local, state and federal government levels- as well as for international clients. Our Enhanced 9-1-1 Solution consolidates multiple existing systems from emergency response organizations into a single workstation, enabling the call taker to concentrate on facilitating the fastest and best reaction to the emergency.
A MicroAutomation Enhanced 9-1-1 Call Center solution provides intelligent call handling and full Call Control functionality, including screen pops of caller information transferred instantly to the call taker’s screen so he or she can focus on the emergency at hand. Our Enhanced 9-1-1 Solution also integrates easily with existing infrastructures and is complaint with National Emergency Number Association (NENA) guidelines, Centralized Automatic Message Accounting (CAMA) technology for multiple protocols and with the Americans with Disabilities Act (ADA).
The MicroAutomation Enhanced 9-1-1 Solution is the only one available for traditional 9-1-1 call centers and Mobile 9-1-1 Configurations- which was put to extensive use during the Hurricane Katrina recovery efforts. Please see our Enhanced 9-1-1 Solution sheet and the Emergency Systems Magazine article to learn more. A MicroAutomation Enhanced 9-1-1 Solution provides a cost-effective, flexible and scalable solution unrivaled in the industry.
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