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MicroAutomation Analytics options for Self-Service Solutions enable companies to review real-time and historical statistics and reports in order to improve operating efficiencies, customer service levels and the overall caller experience.
- Self-Service Real-time reporting options- include custom and easily configured statistics and reports. Examples include Self-Service platform capacity and availability as well as overall call center utilization. Real-time reporting options provide powerful information to manage your call center and address issues instantly.
- Self-Service Historical reporting options- include custom and easily configured statistics and reports. Examples include specific application usage, completed transactions and specific call traces. Historical reporting options offer a deep mixture of information for assessing your caller’s changing needs and understanding your call center’s performance.
The MicroAutomation Professional Services team develops highly flexible custom Analytics solutions based on the needs of your callers and your business. Please see our Professional Services page for more information.
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