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National Healthcare Insurance Provider:
For this company, MicroAutomation provided a Self-Service solution to help route callers quickly and efficiently. More recently, MicroAutomation provided a Call Control solution including Computer Telephony Integration (CTI) technology. These solutions increased the call automation rate by 30%, increased the Self-Service completion rate from 32% to 79% and provided an ROI within four months.
"MicroAutomation delivered a great solution on budget, on time and under tight time constraints. The company's professionals were reliable and lived up to their commitments."
"I think many people were surprised. We haven't had a rollout this smooth before"
"The CTI program was well received. The agents loved it."
"We're excited about the future possibilities."
Government Financial Institution:
MicroAutomation provided a CTI solution coupled with Self-Service Interactive Voice Response (IVR) that raised automation rates from 45% to 93%, reduced call completion time by 20%, and produced ROI in six months.
"MicroAutomation plays a major role in the success of our call center telephone operations."
"We can always count on MicroAutomation to guide us through any operational problems that arise during normal operations or during special initiatives"
"Thank you again for working so tirelessly to assist with the identification and resolution of connection and firewall issues"
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