MicroAutomation – Creating contact centers that make the difference

Commercial, government and 911 customers worldwide have benefited from MicroAutomation’s expert design, development, deployment and support of their contact centers for over 20 years. Outstanding creativity, the ingenuity and forethought of our engineers and partnerships with a wide-range of leaders in our industry allow us to continually provide our clients solutions that surpass expectations.

MicroAutomation is a privately-held company that was founded in 1991 by the Lead Architect of IBM’s CallPath product, Suresh Gursahaney. This legacy of technical expertise helped build the company’s foundation, and led to the creation of our innovative and award-winning products and services. Through the years, the company has assembled an expert team characterized by extensive experience in the telephony, software and call center industries. MicroAutomation is headquartered in Centreville, VA, with staff in multiple centers throughout the entire United States.

Today, MicroAutomation is a leading provider of contact center solutions that focus on enhancing the end-customer experience. Our solutions have a proven record of providing the following customer benefits:

• Improved customer satisfaction and retention levels
• Ability to maximize current assets
• Improved workforce efficiency
• Ability to expand contact center capabilities
• Proven Return on Investment (ROI)

MicroAutomation is on the cutting edge of integrating new technologies into new or existing call center infrastructures. We have a state-of-the-art enterprise-level laboratory at our Centreville, VA headquarters equipped with numerous hardware and telephony platforms, as well as software technologies currently being used in most contact centers. Our professional staff has the capability to design, develop and thoroughly test new solutions on-site before they are deployed to our customers.

This comprehensive approach to our solution implementation process demonstrates our dedication and commitment to ensuring that all solutions work properly, and delivering a seamless integration for our customers with minimal disruption to their operations. Millions of people throughout the country now experience superior service and more efficient calls, powered by MicroAutomation technology.