MicroAutomation delivers contact center and 911 solutions that enhance the end-customer experience and provide our clients with a competitive advantage in the marketplace.
Our staff has expertise in the architecture, design, process and execution of contact centers. Our clients turn to MicroAutomation for the experience, knowledge, processes and vendor independence to identify, design and implement next-generation solutions for their centers.
MicroAutomation recommends the contact center technologies that best fit your business objectives, not those of a particular hardware or software manufacturer. That independence and commitment to do the right thing for our customers is the reason our clients turn to MicroAutomation for their contact center automation needs.
Chief Executive Officer | email@example.com
Founded in 1991 by the lead architect of IBM’s CallPath product, Suresh Gursahaney, MicroAutomation has become an industry leader in providing contact center solutions. Prior to this entrepreneurial move, Suresh spent more than a decade with IBM’s federal systems and application solutions divisions. There, he honed his program management and software development skills while working on call center products, real-time control systems for an international broadcasting company, and software configuration management applications.
While at IBM, he earned several quality and outstanding achievement awards. Additionally, his duties as program architect and design lead for the CallCoordinator and DirectTalk products resulted in five worldwide technology patents for IBM.
He received a bachelor’s degree in electrical engineering and computer science from Duke University and an MBA from Carnegie Mellon University.
Chief Operating Officer | firstname.lastname@example.org
Scott joins MicroAutomation with more than 20 years of executive and leadership experience in the fields of technology and professional services. His background includes 16 years of experience with Accenture, and leading several early-stage and emerging companies in achieving dramatic growth and expansion. He also led several strategic M&A transactions.
He brings a balanced perspective of delivering superior customer value while maintaining internal operational efficiency. These skills, knowledge, and experience are the catalyst in the next phase of our strategic growth and business success.
He holds a bachelor’s degree in accounting from the University of Maryland and received an outstanding COO award at the 2013 SmartCEO Executive Management Awards.
Vice President, Commercial | email@example.com
Chad is our CTO and leads the company’s commercial practice. During his 25-year career, he has led efforts to bring innovative software products and services to market and assisted companies with obtaining technology patents.
At MicroAutomation, he launched the company’s cloud solution, MicroMessenger, the first Voxeo Connect Certified Partner application. His expertise in implementing business strategy through technology innovation allows our clients to implement next-generation technologies and maximize investments in legacy systems.
He contributes best practices and thought leadership to the customer care industry through participation in trade shows, webinars, and industry think tanks on topics ranging from voice biometrics and proactive engagement to intuitive self-service design.
Director, Architecture And Design | firstname.lastname@example.org
Jason has been leading software development organizations for his entire career, successfully delivering SaaS, product-based, and custom development application solutions and platforms. Jason is currently the director of architecture and development for our commercial practice, leading overall operations from design and development through implementation and support. Jason also manages our cloud solution, OmniEngage.
Prior to joining MicroAutomation, Jason led the development of SpeechPort at Convergys, a hosted multi-tenant IVR platform supporting over 500 million telephone calls per year in a high availability, PCI-certified environment.
Jason graduated from Rensselaer Polytechnic Institute with a bachelor’s in computer and systems engineering.
Director, Client Services | email@example.com
Amy’s career spans more than 16 years in the IT industry. She began her career in application development and maintenance. As her career progressed, she moved into team leadership, application and solution design, functional consulting, and requirements definition, as well as continuing to build her technical skills. She received multiple awards for solution design from previous companies.
Since coming to MicroAutomation in 2005, she has served in several different roles, including developer, team lead, and development manager. In addition to these roles, she has worked closely with customers to define business needs and requirements in the healthcare and insurance practice. Today Amy serves as client services director for the healthcare practice at MicroAutomation.
Director, Client Services | firstname.lastname@example.org
Steve, who joined us in 2011, currently serves as director of client services for the commercial practice. There, he leverages his industry experience leading all stages of the systems development life cycle. He has worked in enterprise systems modernization and implementations in premise and cloud-based environments, and program management for commercial and federal clients.
Previously, Steve led the delivery of Convergys professional services for IVR speech applications for major Fortune 500 contact center clients. He holds a bachelor’s from the College of William and Mary and a master’s in information systems from George Washington University.
Director, Finance And Administration | email@example.com
Chris has 17 years of experience in finance and accounting, during which he has worked in many facets of the discipline, including public accounting and corporate tax. Coming from previous positions at many large organizations, his skill set brings a breadth of knowledge to his position as our director of finance and administration. Chris is responsible for all the financial and fiscal management aspects of the company’s operations, as well as the human resources department.
He holds a bachelor’s in managerial accounting from East Carolina University.
Product Manager, OmniEngage | firstname.lastname@example.org
At MicroAutomation, Jeff owns the management of the OmniEngage cloud product and serves as a member of our consulting team. With more than 25 years in the communications and customer experience space, Jeff has made a career of designing and deploying enterprise solutions that produce a positive return on investment (ROI) while increasing customer satisfaction.
During his career, Jeff has spent more time on process and personnel development than with technology solutions, bringing operational experience to our team of experts. He has been involved as a leader and member of teams with projects ranging from ERP implementations to communications technology platforms and personnel development and training.
Director, Solutions And Architecture | email@example.com
George brings 30 years of product and technology leadership, with experience developing commercial software products and custom applications for on-premise and cloud solutions. He has a proven track record of delivering products and solutions, with an understanding of architectural frameworks and various approaches to the systems development life cycle (SDLC).
George’s multi-functional experience spans many disciplines, including product development, product management, architecture, quality assurance, hosting and managed services, and sales and support. Currently he is responsible for the development and delivery of solutions for the health and insurance practice and the emergency operations practice.
George holds a bachelor’s in business administration from Towson University.
Director, Customer Support Services | firstname.lastname@example.org
Carl joined MicroAutomation in 1996 and has served in many roles as the company has expanded and grown. With 20 years of call center experience, Carl manages the customer support services group and leads a team of engineers who configure, optimize, and support complex 911, IVR, and CTI deployments. Carl’s team has hands-on experience integrating call center technologies into contact centers and 911 centers, with a focus on speech-enabled IVR solutions and agent optimization through multiple channel support.
Carl holds several certifications, including AudioCodes SIP CPE, Siemens HiPath 3000, and Eventide Digital Logger.