We have been designing, developing and deploying powerful contact center and emergency operations solutions for over 25 years. Our experts have been recruited as trusted advisors for Fortune 1000 customers to aid in the assessment and analysis of contact center technology and assist in its implementation.
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We are at the forefront of technology, utilizing open standards and a software-only philosophy that can make a meaningful impact on your call center operations. As a “vendor neutral” systems integrator, we are constantly evaluating new product offerings and technology in our labs and applying only those technologies that are proven and cost-effective to our solutions.
Our solutions have been designed for reliability and ease of use for commercial and 9-1-1 environments and is backed by our support team that respond 24 hours a day, 7 days a week. They are also designed to recover automatically from most common failures and are equipped with monitoring software to proactively identify potential issues and notify appropriate personnel in advance of most failures.
A Next Generation PSAP Solution
This Omni911 advanced communication tool is designed to empower emergency operations professionals to maximize efficiency and allow them to remain focused at the critical tasks on hand. Designed for Next Generation 9-1-1, Omni911 is moving far from standard landline communication. Watch our Omni911 Demo to see how you could use this solution to maximize productivity and minimize response time.
We leverage proven technologies to create and implement reliable solutions for public safety, healthcare, retail, utilities and other commercial enterprises. You don’t need to be an expert to use our contact center solutions; you just need to know one. We are your trusted partner for proven, reliably engineered contact center and emergency operations solutions.
"MicroAutomation plays a major role in the success of our call center telephone operations. We can always count on MicroAutomation to guide us through any operational problems that arise during normal operations or during special initiatives."Lynn Randolph, DMSOC Lead IT Specialist, The Bureau of the Fiscal Service, US Department of the Treasury
"The MicroAutomation team did an amazing job during the project. Our partner was thrown a curve ball as they had to overcome the loss of key resources from our organization. The team at MicroAutomation was able to keep the project on track and the solution was completed on time and within budget. The selection of MicroAutomation for the cloud IVR was spot on. Both Voxeo and MicroAutomation were phenomenal partners to work with. The new solution offers significant improvements to the customer experience and lays a foundation from which we can continue to build a first class front-end for the contact center. I want to thank everyone for their hard work and dedication!"Joe Testa, Senior Director, Customer Care Operations, Academy Sports + Outdoors
"I wanted to send my thanks and congratulations to the MicroAutomation team for a very smooth cutover to the new technology. The project is so crucial to our long-term strategy and I cannot thank MicroAutomation enough for the focus and dedication it took to make this complex migration project look easy. This was an outstanding team effort across several organizations. We were nervous going into the cutover with so many moving parts and opportunities for something to go wrong. However, the reality was a near perfect execution by some of the most creative and dedicated folks I've had the pleasure to work with. Through the architecture, contract negotiations, solution design, and logistics of who-what-when - everyone has shown a commitment that is awe inspiring. Thank you so much!"Barry Hoffman, Director, Information Technology, Hilton Worldwide
"We have worked with MicroAutomation since 1999. In that time, they fulfilled every requirement, hit every deadline, and their implemented solution has had no downtime, ever."Ray Windisch, 9-1-1 MIS Coordinator, Baltimore County, MD 9-1-1
"MicroAutomation delivered a great solution, on time and under tight time constraints. The company's professionals were reliable and lived up to their commitments."Elisa Elbderbaum, IT Project Manager, Empire Medicare Services
OmniEngage drives proactive and personalized experiences across all channels – phone, mobile, web, text, social, and agents. The premise of the Solution as a Service (SaaS) is simple: Reduce Customer Effort to drive loyalty as measured by retention, wallet share, and advocacy.