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Next Generation Solutions

Contact Center Strategies for Digital Deflection


Find the right balance between effective customer engagement and practical investment.

Learn About Our Digital Deflection Strategies

Next Generation 9-1-1 Enabled PSAP Solutions

microautomation partners with you to deliver a user centric PSAp solution

MicroAutomation has the most stable and flexible solution for high performing PSAPs.

Learn Why To Partner With MicroAutomation

What We Do

Contact Center Optimization

We’ll help you improve customer service and customer loyalty through better processes and the right technology for your company.

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Contact Center In The Cloud

Learn how to leverage the most advanced cloud-based contact center solutions to reduce costs and increase productivity.

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Self-Service Solutions

Guide customers to complete transactions with little effort by using personalized self-service across all customer service channels.

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Next Generation 911

We’ll help you keep up with technology advancements in 911 communication by guiding you through a smooth transition to Next Generation 911.

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What We Don't Do ⇨

  • We do not staff call centers.
  • We do not operate a call center for your outsourcing needs.
  • We do not sell or service Private Branch Exchanges (PBXs).

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MicroAutomation delivered a great solution, on time and under tight time constraints. The company's professionals were reliable and lived up to their commitments.

- Elisa Elderbaum, IT Project Manager, Empire Medicare Services

Best Practices In Proactive Customer Engagement

Learn How IVR Maximizes Your Call Center Technology ROI

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Customers We Serve

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Find Out How Self-Service And Automation Technology Transforms The Customer Experience.

Talk to a MicroAutomation expert today.