Communication Efficiency

From call centers to 9-1-1 operations, MicroAutomation’s contact center solutions improve communication efficiency.

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Trusted Partner.
Proven Products.
Reliably Engineered.

What We Do
What We Don′t Do

Increase revenue by transforming your call center from a cost center to a revenue generating organization.

Upgrade your technology solutions to leverage your infrastructure, delivery quality customer experience and improve your brand association.

Make the move painlessly to Next Generation 9-1-1 by leveraging your existing infrastructure and adopting open standards and software-based solutions to transform your PSAP.

TRUSTED PARTNER

We have been designing, developing and deploying powerful contact center and emergency operations solutions for over 25 years. Our experts have been recruited as trusted advisors for Fortune 1000 customers to aid in the assessment and analysis of contact center technology and assist in its implementation.

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PROVEN PRODUCTS

We are at the forefront of technology, utilizing open standards and a software-only philosophy that can make a meaningful impact on your call center operations. As a “vendor neutral” systems integrator, we are constantly evaluating new product offerings and technology in our labs and applying only those technologies that are proven and cost-effective to our solutions.

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RELIABLY ENGINEERED

Our solutions have been designed for reliability and ease of use for commercial and 9-1-1 environments and is backed by our support team that respond 24 hours a day, 7 days a week. They are also designed to recover automatically from most common failures and are equipped with monitoring software to proactively identify potential issues and notify appropriate personnel in advance of most failures.

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This Omni911 advanced communication tool is designed to empower emergency operations professionals to maximize efficiency and allow them to remain focused at the critical tasks on hand. Designed for Next Generation 9-1-1, Omni911 is moving far from standard landline communication. Watch our Omni911 Demo to see how you could use this solution to maximize productivity and minimize response time.

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INDUSTRIES

We leverage proven technologies to create and implement reliable solutions for public safety, healthcare, retail, utilities and other commercial enterprises. You don’t need to be an expert to use our contact center solutions; you just need to know one. We are your trusted partner for proven, reliably engineered contact center and emergency operations solutions.

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"MicroAutomation plays a major role in the success of our call center telephone operations. We can always count on MicroAutomation to guide us through any operational problems that arise during normal operations or during special initiatives."

Lynn Randolph, DMSOC Lead IT Specialist, The Bureau of the Fiscal Service, US Department of the Treasury

"The MicroAutomation team did an amazing job during the project. Our partner was thrown a curve ball as they had to overcome the loss of key resources from our organization. The team at MicroAutomation was able to keep the project on track and the solution was completed on time and within budget. The selection of MicroAutomation for the cloud IVR was spot on. Both Voxeo and MicroAutomation were phenomenal partners to work with. The new solution offers significant improvements to the customer experience and lays a foundation from which we can continue to build a first class front-end for the contact center. I want to thank everyone for their hard work and dedication!"

Joe Testa, Senior Director, Customer Care Operations, Academy Sports + Outdoors

"I wanted to send my thanks and congratulations to the MicroAutomation team for a very smooth cutover to the new technology. The project is so crucial to our long-term strategy and I cannot thank MicroAutomation enough for the focus and dedication it took to make this complex migration project look easy. This was an outstanding team effort across several organizations. We were nervous going into the cutover with so many moving parts and opportunities for something to go wrong. However, the reality was a near perfect execution by some of the most creative and dedicated folks I've had the pleasure to work with. Through the architecture, contract negotiations, solution design, and logistics of who-what-when - everyone has shown a commitment that is awe inspiring. Thank you so much!"

Barry Hoffman, Director, Information Technology, Hilton Worldwide

"We have worked with MicroAutomation since 1999. In that time, they fulfilled every requirement, hit every deadline, and their implemented solution has had no downtime, ever."

Ray Windisch, 9-1-1 MIS Coordinator, Baltimore County, MD 9-1-1

"MicroAutomation delivered a great solution, on time and under tight time constraints. The company's professionals were reliable and lived up to their commitments."

Elisa Elbderbaum, IT Project Manager, Empire Medicare Services

“Kudos to all those involved for completing in less than a year a task that would normally take 2+ years to complete.”

Tim Swartos Contract Project Manager, Project and Portfolio Mangement Office - Corporate Services WPS Health Solutions

"Outbound Dialing component of OmniEngage was able to contact 50,000 customers per hour and over 400,000 per day. An original project with a 9-month timeline and budget of $5M was executed in 90 days at a cost around $750k. Comcast realized an ROI savings of $4M by partnering with MicroAutomation."

Wayne Ramprashad Executive Director, Call Management and Architecture Comcast

“The relationships we have formed and the level of prompt, courteous response has been outstanding. I know when I have a need for information or have an issue, my MicroAutomation contact will support me to provide what I need in a timely manner. It’s been like the business version of the golden rule of treating others the way you want to be treated.”

Linda Rabon Senior Manager, Security, Government & Infrastructure (SG&I) Division Intergraph Corporation

“Thank you for the great work you guys did on this project. The project you produced was professional and done on time. We will be happy to act as a reference for your company and any of our future IVR work will be coming your way.”

Clint Waite President Best Practice Systems
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ARE YOU READY FOR THE NEXT GENERATION OF CUSTOMER COMMUNICATION?

Download our checklist - The Top 10 Features Your Proactive Notification System Needs to Have - to learn:

  • How to identify and anticipate customer issues
  • How proactive customer engagement benefits your business
  • What your proactive customer engagement strategy needs to succeed

…and more. The ability for customers to “take action” when a call, text, email or Tweet is received is more powerful than ever. Download our checklist to learn how you can implement our tips and tricks to maintain customer loyalty.